FAQs

I’ve entered wrong shipping address and/or picked a wrong size/variant! Can I change it?

  • If this happens to you, E-mail Us as soon as possible, we MIGHT be able to take care of it.
  • However, we can’t promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after.
  • If your order has already entered the shipping process, we won’t be able to stop it. Contact Us anyway, we still care and we’ll try to make it right for you.
  • We know how frustrating it can be to pay for something you can’t use. We will do our best to take care of it!

How do I cancel my order?

If after placing your order you realise you’ve made a mistake or no longer want the order, then we can process a cancellation within 24 hours of the order being placed. Please reach out to us at info@omniacliq.com and provided it’s within 24 hours and the order hasn’t shipped, we should be able to cancel your order and process a refund for you.

Once your order has been shipped it is too late to cancel your order.

Something is missing from the order

While our packers are pretty great at getting your order together, very rarely they may leave an item out from the order. If this happens, please just reach out to us at info@omniacliq.com and we can get this sorted for you. If this happens, we will require a photo of what you received for verification purposes.

Customs charges?

All our orders are subject to customs charges, depending on the country you are shipping them to. We recommend you check your countries policy on this prior to ordering. Usually, a note will be posted through your door advising you of this charge, and your item will not be delivered or be available for collection until the charge has been paid. We are not able to refund any customs charges.

Where do you ship from?

We ship from our partnered warehouses & factories located in the US & China. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.